13 & 14 Vocab

1. Tact: Skill in situations in which other people's feelings have to be considered.

2. Empathize: To identify with and understand somebody else's feelings or difficulties.

3. Etiquette: Good manners: the rules of polite behavior

4. Conflict resolution: A problem-solving strategy for settling disputes.

5. Diversity: Variety.

6. Stereotype: An oversimplified and distorted belief about a person or group without attention to individual differences.

7. Self-directed: Responsible for choosing one’s own methods for reaching a goal.

8. Cross-functional team: a group of people from two or more department or areas of expertise who work together toward a common business goal.

9. Functional team: In good working order, or working at the moment.

10. Team planning: A group of people forming one side in a sports competition.

11. Facilitator: A leader who helps a team work more smoothly by coordinating its tasks. “Super role model”

12. Total quality management: A theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement.

13. Leadership style: The different ways that people naturally think and learn.

14. Parliamentary procedure: Strict rules of order for conducting a meeting.